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Política de reembolso

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Returns requested after 30 days from purchase date will be subject to a 15% restocking fee. 

No returns after 60 days.

Finance charge of 1.5% per month will be charged on all past due invoices if purchase order was in store or with an official 3D Account Representative, not online.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log in to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via email of your refund once we’ve received and processed the returned item.